Troubleshooting · 3 min read
Troubleshoot a shared link or access problem
A share link can stop working after it is revoked, and private workspace content still requires membership.
Confirm the entire URL
Make sure the link was copied completely.
Check whether the share was revoked
Ask the owner whether the current share link is still active.
Sign in if the content requires membership
Workspace access is separate from public Tunnel sharing.
Use Request access when shown
The owner must approve or otherwise grant access.
Ask the owner for a new share link if needed
A revoked Tunnel URL cannot be reactivated by the viewer.
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Good to know
Do not ask someone to share their account password as a workaround.
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