Troubleshooting · 3 min read
Purchase completed but Pro is not showing
Pro activation happens after NoteTunnel receives and verifies Paddle’s completed transaction event.
Refresh NoteTunnel once
Reopen Plan & usage after the checkout completion screen.
Check Billing history
Look for the completed transaction.
Wait a short time for event delivery
Payment confirmation and account provisioning can take a moment after checkout.
Do not purchase twice
If the charge is already completed, avoid repeating checkout as a troubleshooting step.
Contact support if Pro still does not appear
Email support@notetunnel.com with the billing email and Paddle transaction identifier from your receipt or billing history.
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Good to know
Do not send full card details to NoteTunnel support.
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