Troubleshooting · 2 min read

A file will not preview

Private cloud files are streamed through NoteTunnel authorization, so preview requires valid access.

Confirm you can still open the workspace

If your access changed, the file preview can no longer authorize.

If the original downloads correctly, the file still exists even if inline preview is unavailable.

A fresh workspace state can clear a stale preview reference.

Include the attachment name, file type, and where it appears in NoteTunnel.

✦

Good to know

A failed preview does not automatically mean the stored file was deleted.

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